Frequently Asked Questions

Keeping your Personal Information secure is our priority, and we take all steps reasonably necessary to protect your Personal Information against any unauthorized access. Information you provide to us via our website is stored on secure servers. Your card details and passwords are not available to any of our employees.

An 'Out of Stock' banner will be displayed by an item if it is sold out. In rare cases, a product may be available when you place an order but sold out by the time we process the order. If this happens, we will notify you.

Just select your country at checkout. You will be informed if your country is in the country list.

After placing your order, you will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card, your order will only be accepted once your card details/payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second email from us confirming your order. However, in the event of a problem, you will be quickly informed and your payment will not be processed.

You will receive a tracking number by email in order to track your order. If you don't receive it, contact our team directly by email Due to hygienic reasons we don't offer returns on open or used Cosmetics Products. Sales are final. In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. If goods are damaged, or not as described please do send a photo with the damaged good to us at

By using the search bar in the top right corner of the page, you will be able to search by name of Sellma Product

Follow our social media and check them regular to get all information when Gift Cards or Giveaways are available.

You can contact our customer care team by emailing It's so easy! Browse the site via the labeled categories ie Sellma Lashes, Lipmattes or Lipshines . Click on your desired item and click 'Add to Cart'. Your chosen item will appear in your shopping cart on the top right of the page.Continue shopping by clicking the Continue Shopping icon. When you are ready to place your order, revisit your Shopping Cart and select Proceed to Checkout. Follow the simple prompts to complete the checkout process. For further help or technical issues, please contact our customer care team through our contact page, or directly by email Please contact our customer care team through our contact page, or directly by email